Frequently Asked Questions
Answers to the questions we hear most often about ordering, new vs. used equipment, shipping, and service. Can't find what you're looking for? Contact our team.
Ordering & Payment
We work with both businesses and individual customers, though many of our clients are construction companies, warehouses, logistics operators, and surveying firms.
Prices for most in-stock items are listed directly on the product page. For larger or used equipment, and multi-unit orders, we recommend using our Request a Quote page so we can give you accurate, current pricing.
Yes. See our Financing & Leasing page for details on available options.
New vs. Used Equipment
New equipment comes directly from the manufacturer or authorized distribution channels. Used equipment is inspected by our technical team, and any known issues or wear are disclosed on the product listing.
Warranty terms vary by unit and are listed on each individual product page. Many of our used forklifts include a limited warranty; details are provided before purchase.
Our technicians test functionality, check calibration where applicable, and inspect for physical wear before listing. Any limitations are noted clearly in the product description.
Shipping & Delivery
Yes, we deliver across the European Union and offer international shipping for export orders. See our Shipping & Export page for more information.
Delivery timelines depend on the item, your location, and whether it's in stock. Estimated timelines are provided at checkout or when your quote is confirmed.
Yes, pickup from our facility in Portugal is available — just let us know in advance so we can have your order ready.
Service & Support
In many cases, yes — particularly for Trimble and Spectra Geospatial equipment. Contact our service team with details of your equipment and the issue.
Yes, see our Training page for details on available sessions.
Contact our support team with your order details and a description of the issue. We'll advise on next steps, whether that's a warranty repair, paid service, or manufacturer coordination.
Trade-In & Rental
Full details are available on our Trade-In page — in short, you submit your equipment details, receive a valuation, and apply that value toward a new purchase.
Yes, both forklifts and select surveying equipment are available for short-term rental. See our Rental page for details.
Still Have Questions?
Our team is happy to walk you through equipment options, financing, or a service request directly.